Everything a company actually calls IT about.

You might say

• “I can't sign in.”
• “The printer on the second floor is down again.”
• “This laptop is suddenly slow.”
• “Please install the design software for the new hire.”

What is included

• Phone, email, and a simple portal — answered by technicians, not a phone tree
• Remote support, with your permission, so most issues never need a visit
• Password resets, account unlocks, and software installs
• A ticket history, so you are not retelling the same story
• On-site help when a remote fix is the wrong tool

You might say

• “Things break and employees are the monitoring system.”
• “Updates never quite get done.”
• “Nobody knows what is actually on the network.”

What is included

• Around-the-clock monitoring of the systems the business depends on
• Patch management for Windows, macOS, and servers
• A living inventory of devices and software
• Vendor follow-through — internet, phones, and line-of-business apps
• A monthly note in plain language, not a wall of graphs

You might say

• “We're still on an old mail server.”
• “The important files live on one person's computer.”
• “Sharing links have become a mess.”
• “We need SharePoint people will actually open.”

What is included

• Microsoft 365 or Google Workspace administration
• Migrations off aging mail and file servers
• SharePoint, OneDrive, or Drive, structured around how you work
• Shared mailboxes, Teams, and a license review so you stop paying for ghosts
• Backup of cloud mail and files — the platform does not do this for you

You might say

• “A new hire starts Monday and we have no computer.”
• “They left, and email might still be on their phone.”
• “Every laptop is a different age and a different setup.”

What is included

• A standard build, so a new computer is not a science project
• Procurement guidance — what to buy, and what not to
• Onboarding: mail, files, MFA, and the apps the role needs
• Offboarding the same day: mail, VPN, files, and the SaaS apps IT often forgets
• A simple record of age, warranty, and who has which device

You might say

• “Wi-Fi dies in the back of the building.”
• “Guests are on the same network as our files.”
• “The VPN is a coin toss.”
• “We're opening a second site.”

What is included

• Firewall design and day-to-day management
• Business Wi-Fi, with a separate guest network
• Secure remote access for people off-site
• Switches, cabling coordination, and a human who will call the ISP
• Links between offices when you have more than one

You might say

• “If ransomware hit tonight, what would we actually do?”
• “The server is the only copy of that folder.”
• “We think the backup ran.”

What is included

• Automated backup of servers, key computers, and Microsoft 365
• Off-site copies that an attack cannot simply encrypt in place
• Scheduled restore tests, with the result written down
• A recovery order: what must come back first
• Help executing that plan if the worst day arrives

You might say

• “Our phone vendor disappeared.”
• “The conference-room camera has never worked.”
• “We want to retire the old phone system.”

What is included

• VoIP and Microsoft Teams Phone
• Number porting, auto-attendants, and call queues
• Meeting-room kits: camera, audio, display
• A short handover so reception is not afraid of the new system

You might say

• “We're moving in ninety days.”
• “This software is end of life. What replaces it?”
• “Next year's IT budget can't be a guess.”
• “We want a second set of eyes on a vendor quote.”

What is included

• Quarterly planning with someone who already knows your environment
• Budget and license reviews
• Office moves and new-site buildouts
• Migrations and system replacements, managed through go-live
• A recommendation on vendors — not a folder of unread proposals